Complaint Procedure

At Infinite Finance London Limited, we value your feedback and are committed to providing excellent service. If you have a complaint regarding our services, we encourage you to follow the procedure outlined below:

1. Initial Contact

If you are dissatisfied with our service, please contact us as soon as possible. You can do this by:

When contacting us, please provide as much detail as possible about your complaint, including your name, contact information, and specifics of the issue.

2. Acknowledgment

Upon receiving your complaint, we will acknowledge receipt within 7 business days. We may request additional information if necessary to fully understand your concerns.

3. Investigation

Our team will investigate your complaint thoroughly. This may involve reviewing your case, speaking with relevant staff, and gathering necessary information. We aim to complete our investigation within 14 days of acknowledging your complaint.

4. Response

Once our investigation is complete, we will provide you with a written response outlining our findings and any actions taken. If we require more time to investigate, we will inform you of the delay and provide an estimated timeline for resolution.

5. Escalation

If you are not satisfied with our response, you may escalate your complaint to the Financial Ombudsman Service. We will provide you with the necessary contact details for this organization.

6. Continuous Improvement

We take all complaints seriously and use them as opportunities to improve our services. Your feedback helps us ensure we meet the highest standards of service for all our clients.

Contact Information

For any enquiries regarding this complaint procedure, please reach out to us at:

Infinite Finance London Limited

Thank you for giving us the opportunity to address your concerns. We appreciate your feedback and are committed to resolving any issues you may have.